Call me Ale

Director+ level
Experience Design Director,
CX Transformation,
Journey Orchestration,
Product Experience,
AI-Enabled CX

I design and lead end-to-end programmes from insight to delivery.

Sustained by long-term brand building.

Measured in outcomes that matter to people and to the business.

AP-2025d

Design is my operating logic across the full experience lifecycle. It shapes how I read a business problem and how I structure the response: creating new category journeys for incremental revenue, scaling brands to experiences that connect and convert, and fixing CX that breaks loyalty and slows growth. 

I treat AI as a strategic design capability and an emerging entity within experiences: one that requires the same intentional design and governance as any other part of the system.

I believe design is an act of attention for people, for businesses, and for the system that connects them. 

Based in London, open to UK and EMEA mandates. Designing toward chief experience/design officer‑level impact: Director, Head, or C‑suite roles. Fractional, interim, permanent.

Call me Ale

The best mandates happen before the brief is written. That's usually when I'm most useful.

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© Alessandro Pascoli. Experience Systems™. All work reflects my personal contribution while working with or for clients and agencies. Case studies are based on public information or adapted to remove confidential content. Views expressed are my own. No reproduction without permission. This site uses basic analytics to understand aggregate behaviour. No personal data is collected, stored, or shared.